Paymetrix technologies Private Limited Application is developed by Paymetrix technologies Private Limited, a company incorporated under the Companies Act, with its registered office in Hyderabad, Telangana. This Policy describes how Paymetrix and its affiliates, entities, subsidiaries and associates (collectively "Paymetrix, we, our, us" as the context may require) collect, store, use and otherwise process your Personal Information through the Paymetrix website, application, m-site, chatbot, notifications or any other medium used by Paymetrix to provide its services to you (the "Platform"). By using Paymetrix, visiting the website, providing your information or availing our products/services, you expressly agree to be bound by this Privacy Policy and the applicable service/product terms and conditions. We value the trust you place in us and respect your privacy, maintaining high standards for secure transactions and protection of your personal information.
This Privacy Policy is published and shall be construed in accordance with Indian laws and regulations, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 under the Information Technology Act, 2000, the Aadhaar Act, 2016 and its amendments. Personal Information means all information that can be linked to a specific individual, including Sensitive Personal Information, excluding information freely available in the public domain. We do not offer any product/service outside India. If you do not agree with this Privacy Policy, please do not use or access our Platform.
Information Collection
We collect Personal Information that is relevant and necessary for providing the services requested by you and to continually improve the Platform. Personal and Sensitive Personal Information collected includes, but is not limited to:
- Personal details such as name, contact details, residential address, date of birth, photo, and identity documents (PAN, Aadhaar, Voter ID, driving licence) and/or education details.
- KYC-related information such as videos or other online/offline verification documents mandated by regulatory authorities, and your business-related information.
- Aadhaar information including Aadhaar number or Virtual ID for the purpose of e-KYC authentication with UIDAI (submission is not mandatory — PAN or GST may be used instead).
- Images of documents/photos required to avail our products/services.
- OTP sent to you by your bank or Paymetrix.
- Balance, transaction history and value, bank account details, wallet balance, and transaction-related communication.
- Device details such as device identifier, mobile device model, browser plug-ins, cookies, time spent, IP address and location.
Purpose and Use of Information
Paymetrix may process your Personal Information to:
- Create your account and verify your identity and access privileges.
- Provide access to products and services offered by us, our merchants, affiliates and business partners.
- Conduct the KYC compliance process as required by various regulatory bodies, including UIDAI under the Aadhaar Act.
- Process payments on your behalf and on your instructions, and communicate with you regarding queries and transactions.
- Enhance your experience, customise services, and conduct audits and reviews.
- Detect and protect against error, fraud, money laundering and other criminal activity, and enforce our terms and conditions.
- Meet legal and regulatory obligations.
Location Access: We collect real-time (geo) location information where required for banking transactions such as Money Transfer, BBPS and AEPS services governed by NPCI, and for daily visit reporting of field staff.
Cookies or Similar Technologies
We use data collection devices such as "cookies" on certain pages of the Platform to help analyse web page flow, measure promotional effectiveness, and promote trust and safety. Cookies do not contain your Personal Information. Most cookies are "session cookies" and are automatically deleted at the end of a session. You are free to decline or delete cookies if your browser/device permits, although some features may then be unavailable. Some pages may contain cookies placed by third parties, whose use we do not control.
Information Sharing and Disclosures
Your Personal Information is shared as allowed under applicable laws, after due diligence and in line with the purposes set out in this Policy, with recipients such as business partners, service providers, merchants, affiliates, regulatory bodies, governmental authorities and financial institutions on a need-to-know basis — for example, to enable services you request, for Aadhaar authentication (CIDR/NSDL), to comply with KYC requirements, to complete payments initiated by you, to prevent fraud, and to comply with legal obligations.
Storage and Retention
To the extent applicable, we store Personal Information within India and retain it in accordance with applicable laws, for no longer than required for the purpose for which it was collected — unless retention is necessary to prevent fraud or future abuse, or as required by law. Once the retention period is reached, information is deleted in compliance with applicable laws.
Reasonable Security Practices
We adopt reasonable security practices and procedures to protect your Personal Information from unauthorised access, alteration, disclosure or destruction, in line with applicable laws and industry standards.
Contact Us
For any questions regarding this Privacy Policy or your Personal Information, contact us at paymetrix7@gmail.com or call 9704499233.